Return Policy

Your home is an expression of your aspirations, business philosophy and good taste. At Not Just Brown we are totally committed to provide you with a large selection of absolutely top of the line product ranges and deliver what we promise in mint condition without any defects or damages. Our products are therefore elaborately and carefully packed/crated and thoroughly inspected at the pre-shipment stage for any manufacturing defect or damage. However in the rare event of transit damage or a manufacturing defect we will gladly and promptly replace the item upon receiving such intimation. In the event of a replacement not being available a full refund will be processed within seven days of receipt of the returned item.

 

Providing superior and personalized customer service is our core philosophy at Not Just Brown and your complete satisfaction is our only goal. We pride ourselves in the superiority and excellence of our products and service when our customers are.

 

In order to return a product we require that the following terms and conditions are complied with.

 

• Returns are accepted for any kind of damage or manufacturing defect.
• An immediate replacement will be provided in case of the product having any manufacturing defect or damage.
• In the event of non availability of replacement we will process a full refund within seven days of receipt of the returned item.
• The product should be unused.
• We will pick up a product that you wish to return from your doorstep; however locations where we do not have reverse pick up facility, we may request you to self-ship the product to us in its original packing.
• Returns against the damaged/defective product will be accepted only if notified at the time of delivery and installation.
• Refunds will be processed within a maximum of 7 business days of receipt of the product provided goods are received in acceptable condition. The mode of refund will be based on the mode of payment chosen at the time of placing the order.
• The returned products are subject to verification and checks by Not Just Brown in order to determine the legitimacy of the complaint. If the complaint is not legitimate the product cannot be returned.